Mobile Apps FAQ
Android: Yes iPhone: The following comments apply only to iPhone users: If your child’s “Teen” App is on the “Location Change” setting, the App will restart automatically and update on significant location changes. If your child us on the “Location Change + 10” setting, the “Teen” App will restart automatically but it will only update on significant location changes. To get back to the “Location Change + 10” setting, you must login to the “Teen” App on your child’s phone and select the “Location Change + 10” setting to restart your desired location update setting. If you are on an “Interval” setting, the “Teen” App will NOT restart automatically. You must login to the “Teen” App on your child’s phone and select the desired “Interval” setting to restart interval reporting. The Android will automatically restart all settings as soon as the Android device running the “Teen App is turned back on.
Android 2.2 and higher
iOS 4.0 + (iPhone 3GS, 4 and 4S)
If my child puts their Smartphone on Airplane Mode, will the “Teen” App restart automatically when my child turns off Airplane Mode?
Yes. The “Teen” App restarts automatically after coming out of Airplane mode.
We use the best possible location processes to locate your child, which requires the location-based services to always run in the background. As a result, the “Teen” App will cause higher than normal battery drain. Estimated battery life varies significantly depending upon the type of phone, general conditions, and extent of phone use.
For Android users: https://play.google.com/store/apps/details?id=com.tmd&feature=nav_result#?t=W251bGwsMSwyLDNd For iPhone users: http://goo.gl/tsZrJ
For Android users: https://play.google.com/store/apps/details?id=com.app.amberalertgpstracker&feature=more_from_developer#?t=W251bGwsMSwyLDEwMiwiY29tLmFwcC5hbWJlcmFsZXJ0Z3BzdHJhY2tlciJd For iPhone users: http://goo.gl/h2EJZ
If you already have an Amber Alert GPS device, download the FREE “Parent” App onto your Smartphone to get all the same benefits you are accustomed to seeing on the Amber Alert GPS Tracking Portal: Live Tracking, Location History, Customized Zone Alerts, Predator Alerts, Speed Alerts and much more! Remember to be sure and use the same username (email) and password on the “Parent” App login page that you already use for your Amber Alert GPS device.
To track your Smartphone-carrying tween or teen, or to track multiple Smartphones and Amber Alert GPS devices (your little ones and your older ones too), just do this: FIRST: Download the “Teen” App onto your child’s Smartphone. SECOND: Download the companion app, “Parent“, onto your (the parent’s) Smartphone. BE SURE to use the same username and password that you used when you downloaded the “Teen” App onto your child’s Smartphone. This step is really important, because it is your unique username and password that links you to your child’s secure location information. If you are registering multiple Smartphones, remember to use the same username (email) and password on ALL of your “Teen” App downloads. Once these two steps are complete, you can monitor your child’s location 24/7 from the “Parent” App on your Smartphone.
Once I become a Portal Member, what steps should I take to optimize my experience and enhance my family’s safety?
Parents: We assume that you have already taken the following two steps: FIRST: Download the “Teen” App onto your child’s Smartphone. SECOND: Download our companion app, called the Amber Alert GPS “Parent“, onto your Smartphone. If you have downloaded the Apps and you do NOT see your child’s location information when you open your “Parent” App on your Smartphone, check to be sure you are using the same username (email) and password on the “Parent” App login page that you used when you downloaded the “Teen” App on your child’s Smartphone. If you are registering multiple Smartphones, remember to use the same username (email) and password on ALL of your “Teen” App downloads. Once your Apps are downloaded, please take the following steps: 1. Visit the Amber Alert GPS Tracking Portal. This is where you will establish all your settings and Alerts for each tracked device. To access the Portal, go to http://www.amberalertgps.com. In the top right hand corner of the website, click on “Portal Login”. From the Login page, enter your secure user name (email) and password. 2. Click the Settings Tab and name each child’s tracked device (e.g. Timmy) Go to the “Device Name” box and insert your child’s name or nickname. Also remember to select your desired reporting “Time Zone” for each tracked device and your desired “App Reporting Interval” (e.g. 10 minutes, 15 minutes, etc.). We do not suggest an interval lower than 10 minutes because it will have a significant impact on the battery life of the tracked device. 3. Click the Alerts Tab and set up all your Alerts, including Zone Alert, Speed Alerts, Predator Alerts & Breadcrumb Alerts. For Zone Alerts, parents typically establish Zones around the areas most frequented by their children, such as home, school, the mall, the soccer field, etc. Remember that you have to set Alerts for each tracked device. You have the ability to turn Alerts on and off from both the Tracking Portal and from the “Parent” App. For all Alerts that you desire to receive, make sure that you have turned the “Current Status” to “On” (this option is available on each Alert tab and in the “Parent” App). 4. Click the Users Tab and designate the individuals that will be Authorized Parents for each device. Make sure that you designate the level of access you want each user to have (from Alerts Only up to Full Admin Access). This is an important security feature. If you fail to designate the level of access for a particular Authorized Parent, the system will default to the lowest level of access, which is “Alerts Only”. It is also important to designate how you want each Authorized Parent to receive Alerts. You have the choice of email only, or email and push notifications. 5. Please take a tour of the Tracking Portal and get familiar with the many features. From the Home Page, you will see a snapshot of the location of all your kids. If you want more information on where a particular child has been throughout the day, visit the Map Page. If you would like to view your child’s location history over the past 60 days, visit the History Page. The following link provides a brief tutorial on how to use the Amber Alert GPS Tracking Portal http://www.youtube.com/watch?v=I5zFh35lHos.
The “Teen” App turns your child’s Smartphone into a powerful tracking device. The “Teen” App runs in the background on your child’s phone and sends regular location updates to the Amber Alert GPS Tracking Portal. You can view your child’s current location data anytime via the Amber Alert GPS “Parent” App, or, if you are an Amber Alert GPS Portal Member, you can view your child’s location information on the Amber Alert GPS Tracking Portal.
It’s easy to become a Portal Member. Just go to mobile App tab in the Amber Alert GPS website and click on the “Get Portal Membership” button. There are two plans available. You can track one child for $3.99 per month, or you can sign up your whole family under the Family Plan, for just $6.99 per month. There are no annual contracts, so you can cancel your Portal Membership at any time.
Anyone that downloads the “Parent” and “Teen” App will receive the following features for free:
- Live Tracking: Locate your child anytime, even when you’re all on the go
- Location History: View history of your child’s last 5 locations
- Peace of mind: You can trust the Award-Winning Amber Alert GPS services.
mber Alert GPS device owners with monthly plans that include Alerts, and all Portal Members are entitled to the following Portal benefits:
- Customized Zone Alerts: Email and Push Notifications to your Smartphone or computer when your child arrives or leaves school, home, soccer practice or any of the customized Zones you set.
- Predator Alerts: Know instantly when you child passes within 500 feet of a registered sex offender’s residence
- Speed Alerts: Know when your child/teen is in a car driving too fast. With Speed Alert you can set a maximum speed threshold and are promptly alerted if your child is in a vehicle that exceeds the limit you set!
- Breadcrumb Alerts: On the run and don’t have time to login and check out your kid’s location? Have your child’s whereabouts sent to you automatically, via email or push notification. You set the schedule – minutes or hours – and receive regular Alerts with the exact location of your child.
- Multiple Devices & Multiple Parents: Track multiple Amber Alert GPS devices and multiple Smartphones all from the Amber Alert GPS Tracking Portal and the “Parent” app. In addition, you can designate multiple Authorized Trackers (e.g. Dad, Grandma, etc.) to receive Alerts for your child.
- Extensive Location History: 60-days of Tracking History.
Do my children know I'm tracking them when I view them on the Tracking Portal or from the “Parent” App?
No, once installed, the “Teen” App runs in the background on your child’s phone. Your child will not receive any notifications or Alerts.