Device FAQ

The AAGPS Device uses GPS (Global Positioning System) and cell ID technology to position the device. It also uses the wireless GSM network to transmit those positions to a web-based portal to view those positions.

The AAGPS Device is dependent upon 2 technologies – GPS (Global Positioning System) and wireless communications or cell phone (GSM). Anywhere you can receive both a GPS signal and have cell phone reception, the device will work.

No. The AAGPS Device works best in suburban areas such as neighborhoods, houses, schools, parks, and flatter regions. It can receive a GPS signal better in those areas because it has less obstruction to the GPS signal. The more line-of-sight the GPS has to the satellites the more accurate the position will be. The AAGPS Device will work on a limited basis in cities where there are many high rise buildings because the buildings decrease the access to the GPS signal. Tall buildings can block the line-of-sight from the device to the satellite which creates multipath and error in positioning.

No. When you register your AAGPS Device on our tracking portal, you will be able to list the 10 trusted individuals that you want to receive alerts. You can also designate how you want them to receive the alerts, either via email (free service) or text alerts (paid service). You can change or edit these names at any time as needed. If you want them to track your device, they would need your log in and password and initiate the log in through a computer of App. You control who has permission to view your site and those being monitored.

Smartphone are designed for spoken communication with positioning as a convenience. The AAGPS Device’s primary purpose is to monitor its position, accurately and reliably.

H: 2.8”, L: 1.5”, W: .75”

The AAGPS Device was specifically designed for a child. We’ve made the device versatile. It can attach to a wrist, ankle, arm, belt, belt loop, or backpack. It can be worn as a necklace or even under the clothing. Check out our accessories.

Not at the present time. We do offer multiple accessories for your different needs.

Weight: 2.17 ounces

Housing: Polycarbonate Alloy/ABS

The AAGPS Device is using real time tracking. This means that the device is constantly receiving and recording the latest location on the device. When the device goes inside a building, the unit will retrieve the latest location information from the device. If the device is close to a window within a building, it will get a GPS signal.

E911 is a technology that uses cell towers to locate. If you’re trying to locate your child, the device will send out a signal to the cell towers. The 3 nearest cell towers triangulate to a calculated position. It is not very accurate. It is an approximate location. Cell phone companies use this technology for their GPS tracking. The location often changes within seconds. The best way to get accurate information is to use GPS. Using a combination of GPS and EP11 is the best approach to positioning an individual in the market today.

Under normal use, the battery lasts about 48 hours Please note that different environments can affect the battery. For example, if the device is in a school that has been designated as a bomb shelter, then the school will have very limited cell (GSM) coverage. This will require the device to work harder to obtain a signal which could result in poor battery life.

The device is reporting a location to the web portal every 5 minutes. When the device is not moving then it will go to sleep. You should be able to get 48+ hours of service at this rate.

No, but we highly recommend using a Smartphone with our APP and having your emails sent directly to your phone. If you are away from your computer at a mall, park, or any other location and your child goes missing, you would want to be able to receive alerts and track from your cell phone. This feature is what makes the AAGPS Device unique – you can be mobile. Of course you can do all tracking from your computer if that is more convenient and affordable.

Amber Alert GPS offers 3 subscription plans to fit any budget: Basic Package, Basic Package + Alerts and Premium Package:

Yes. Simply call us at 888-334-3958 and request the change. You may be asked for your credit card info again to make the upgrade and/or downgrade.

No. Our basic plan is the most economical plan that we have and recommend it to families with 2 or more devices.

See the Amber Alert GPS coverage map below

ATT Only Zone
ATT Only Zone 3G

Your credit card on file will be billed for the overages per the terms and conditions.

You would have to contact your insurance agent.

No

12 Months

The SOS button needs to be pressed and held for 4 seconds to activate an alert. This helps prevent false SOS alerts.

The AAGPS Device zone is set in increments of feet or meters. We recommend that you do not set the zone for less than 1000 feet. This helps prevent false alerts.

Yes. You have the ability to create up to 20 zones. You can be alerted when your device enters or exits these zones.

This is very easy to do. You simply call the device’s phone number. The device doesn’t ring or beep. The device automatically picks up after 2 rings. Unless you begin to speak, the child will not know that a call has been placed and picked up. If you don’t want to be heard, simply put your phone on mute. Please know that there is an additional cost associated with voice use.

The AAGPS Devices uses GPS (Global Positioning System) and cell ID technology to position the device. It also uses the wireless GSM network to transmit those positions to a web-based portal to view those positions.